All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover, Paypal, Google Pay, Apple Pay.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, American Express, Discover, Paypal, Google Pay and Apple Pay.

• Click on the cart icon in the top righthand corner of the page.
• Add your promo code to the textbox below “Have a promo code?” then click "Apply”.

Our Customer Care team would be happy to assist you with your order. Please contact them at customercare@issimo.wine

Please refer to each Product page to identify the Delivery Window for each product.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping during special promotions throughout the year.

We will be shipping our products all over the globe.

We are currently launching our products in the US market, however, we will be coming to Europe and other global locations soon.

Issimo can arrange shipping of wine to most states in the U.S. However, in some state restrictions apply. At checkout, you will have the opportunity to view available shipping and pricing options for your order’s destination.

You will be prompted upon entry into our site to designate the State in which you would like your wines delivered. If your State does not appear, we do not ship to that location, however, we would love to work with you to find a way for you to enjoy all of ISSIMO's wines. Please contact us at customercare@issimo.wine.

The Protection Fee is designed to insure your purchases in the event of breakage, theft, or fire during delivery to your chosen destination. The Protection Fee does not cover damage or spoilage resulting from shipping during unsuitable weather at the request of the client nor does it cover cork failure. By waiving the Protection Fee, you release ISSIMO from all responsibility for what may occur to your order while in transit.

The Protection Fee does not cover damage caused by extreme heat or cold. Therefore, if the weather is forecast to be below 40°F (4.4°C) or above 80°F (26.6°C) in your area, we advise you to take advantage of ISSIMO's complimentary storage offering (valid for 90 days from the purchase date), where we will hold your purchase in our temperature-controlled warehouse until you are ready to receive your order. If you would like to store your purchase with us for more than 90 days, please contact customercare@issimo.wine to discuss your needs. After 90 days, storage fees will be applied to your purchase.

Yes, we offer full and partial refunds depending on the nature of the request.

Please see our Terms of Sale and Service about learn more about our Refund policy.